Refund policy

RETURNS POLICY 

We have a 15 days return policy, which means you have 15 days after receiving your item to request a return. 

If 15 days have passed since your purchase, the item is no longer eligible for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We accept returns within a reasonable time after delivery.
Please note that return shipping costs are the responsibility of the customer.

Sales 
Unfortunately, sale items cannot be exchanged or returned.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We only accept exchanges in cases where the product is received defective or damaged.
If so, please contact us at mercedesacostajewels@gmail.com and provide evidence of the issue for further assistance.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mercedesacostajewels@gmail.com.